Shipping & Returns

Delivery options

We offer the follow delivery options:

United Kingdom

  • Standard Shipping - Royal Mail Tracked 48 (£3.75)
    We aim to ship your order within 2 - 4 working days. Orders over £40.00 will receive free shipping.
  • Express Shipping: Royal Mail Tracked 24 (£5.75)

    We aim to ship your order within 1 - 2 working days. Orders over £60.00 will receive free shipping.

    Please note any charm bar orders can take up to 3 weeks to be shipped as this is a fully customised item and is put together by hand.


Europe

  • Standard Shipping - International Tracked from Royal Mail (£10.00)
    We aim to ship your order within 2 - 7 working days. Orders over £60.00 will receive free shipping.

  • Please note any charm bar orders can take up to 3 weeks to be shipped as this is a fully customised item and is put together by hand.


Rest of world

  • Standard Shipping - International Tracked from Royal Mail (£17.00)
    We aim to ship your order within 2 - 7 working days. Orders over £60.00 will receive free shipping.
  • Please note any charm bar orders can take up to 3 weeks to be shipped as this is a fully customised item and is put together by hand.

 

Processing time

  • We aim to process all Standard Delivery orders within 2 - 4 working days.
  • We aim to process all Express Delivery orders within 1 - 2 working days.
  • We aim to process all International orders within 2 - 7 working days.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • Charm Bar orders will be processed at Standard Delivery or Express Delivery times but may take up to 3 weeks to dispatch your order as these items are made by hand. Your Charm Bar order will be dispatched with the shipping method you have chosen.

 

Track your order

  • Once your order has shipped, you will receive a confirmation email with a tracking number from us and Royal Mail. If you have the Shop App, you can track it through there too.
  • Use the tracking link to stay updated on your order’s journey with Royal Mail.
  • You can track your international orders through Royal Mail too. 

 

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at orovajewellery@gmail.com within 7 days of delivery. We’ll work with you to resolve the issue promptly.
  • If your package is lost and not delivered within 14 days of your order being dispatched, please email us at orovajewellery@gmail.com and we will help work with you on your lost order. Please note that when the order is dispatched, we are not responsible for it anymore. It is ultimately up to the courier to compensate you on your lost order, however we will do what we can!

 

Incorrect Addresses

  • Please double-check your shipping address at checkout. Orova Jewellery is not responsible for orders delivered to incorrect or incomplete addresses.
  • If you have put in the incorrect address before your order is shipped, please email us at orovajewellery@gmail.com and we will do what we can.

 

Making a return

  • Email us at orovajewellery@gmail.com within 14 days of your item being delivered with your order number and we will email you a postage label to print out.
  • Please put all your jewellery in it's original packaging. If not, we reserve the right to decline the refund upon inspection.
  • The buyer is responsible for shipping their return within 7 days of receiving our returns label, anything outside of this will not be accepted.
  • Please be aware that earrings are final sale, we cannot accept returns on them due to hygiene reasons. 
  • Please be aware that charm bar creations are final sale, we cannot accept returns on these due to them being unique to you.
  • All international shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges. 

 

Refund times

Once we receive your refunded item, we'll process your refund within 10 working days. Refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable. There might be a returns delay during holiday periods.

If you purchased an item with a promotional code, the promotional code will no longer be valid. For example, with a 'buy one get one half price code’, if you return the full price item, but not the half price item, the discount will no longer apply and you will be charged full price for the original item. This will be reflected in your refund total.

Additionally, if you benefit from free shipping, and return items that make the total price go below the free shipping value, you will be charged for the shipping. This will be reflected in your refund total.

 

Exchanges

We can only offer exchanges for UK customers. Please email us at orovajewellery@gmail.com to start an exchange.

 

Faulty or damaged item

  • Manufacturing faults DO NOT include: Broken chains; chipped, cracked or broken pearls, shells or gemstones. General wear and tear including items that have been bent out of shape, twisted and snapped, oxidised or on which the plating is fading.
  • The buyer is responsible for shipping their return within 7 days of receiving our returns label, anything outside of this will not be accepted.
  • OROVA is not responsible for any additional return shipping costs or customs and duties reimbursement.
  • OROVA reserves the right to refuse any returns which do not meet our return policy requirements.
  • You have 14 days from purchase date to notify us of any faulty items.
  • This does not include any items worn by customers. The item must be unworn and in it's original packaging.
  • We will process your refund as soon as possible after receiving the returned faulty product from you and confirming the report fault and, in any case, within 14 working days and making that confirmation.

Please note that we reserve the right, in certain jurisdictions, to suspend the granting of refunds during certain periods of the year at which we experience particularly high demand.

 

Got a question?

If you have any questions about your order or our shipping policy, feel free to reach out to us at orovajewellery@gmail.com or check our FAQ's page to see if your question has already been answered on there!

Thank you for choosing Orova Jewellery!